General
Do you have any brick and mortar stores where I can physically see the products?
We are currently working hard to make this a possibility for our CYRILL cases. We hope to have our CYRILL cases accessible in person at select authorized stores in the future! If you are interested in becoming one of our authorized resellers, please ...
Do you have any global or domestic resellers?
Currently, we do not have Authorized Resellers for our CYRILL cases so feel free to purchase it directly from the source, us! However, we are working to have global and domestic resellers carry our products in the future.
When are your office hours?
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM PST Saturday - Sunday: Closed USPS Holidays: Closed We are closed on weekends and holidays as observed by the United States Postal Service. A list of USPS Holidays can be found here! ...
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...
COVID-19: Are there any changes to your return policy?
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return ...
COVID-19: What measures is Cyrill taking to ensure my package is safe to handle?
Our first priority is the safety of our customers and our warehouse crew. All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using ...
COVID-19: Will I still be able to receive warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through our Customer Support Portal, and we’ll do our best to help!
COVID-19: How is Cyrill helping with COVID-19 relief? How can I help?
All Spigen branded web stores (www.cyrillcase.com, www.spigen.com, and www.caseologycases.com) are partnering with Direct Relief, a humanitarian aid organization that coordinates with public health officials, non profit organizations, and businesses ...