When are your office hours?

• Related Articles

• How can I cancel or change my order?

  We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...

• When will my order ship out?

  Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Our order cut-off time is 10:00 AM PST, so any ...

• I entered the wrong shipping address for my order. Am I able to change it?

  If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.    If your order has already been processed for shipment or is already in transit, we unfortunately are unable to modify the ...

• Why am I being asked to pay additional charges for my international shipment?

  When purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore, the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international ...

• What should I do if I didn't receive my shipment?

  If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can assist you. We want to ensure that you are able to receive and enjoy your ...