Return & Warranty
What is not covered by warranty?
Normal wear and tear of product use Misuse, lack of care, mishandling, accident, abuse or other abnormal use Use of the product other than for its intended purpose Damage caused by improper or unauthorized repair or maintenance Product that has been ...
What is the Returns Policy for products purchased from the Official CYRILL eBay or Amazon stores?
Our Official CYRILL Amazon and eBay stores will have the same great 30-Day Returns policy! If you would like to make a request for an Amazon return please contact our Amazon Team at support@cyrillcase.com, or use the Amazon Returns Center by clicking ...
Can I exchange my item for a different product?
We are sorry for the inconvenience as we do not have an exchange program available at this time. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer. Please refer to our Returns Policy Page ...
What should I do if I received a defective or damaged item?
We are very sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team, and we will assist you with a replacement through our Warranty Program as quick as ...
How long does it take for a refund to be completed?
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within ...
How can I initiate or check my return status?
Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Locate your order by entering your information into our Return Form. Request a return for the desired order and item(s). Once the request has been ...