Why isn’t the protective film on my Cyrill case coming off?

Why isn’t the protective film on my Cyrill case coming off?

Protective films are applied on both the inner and outer sides of our clear cases (Cecile & Basic Pattern collection) to keep them in pristine condition when you receive them.

In order to remove the films, we ask that you try lifting one of the corners of the film using your fingernail and peeling it off gently. If you still experience difficulty removing the films, please contact our Customer Support Team and we will try our best to provide a solution.
    • Related Articles

    • COVID-19: How is Cyrill helping with COVID-19 relief? How can I help?

      All Spigen branded web stores (www.cyrillcase.com, www.spigen.com, and www.caseologycases.com) are partnering with Direct Relief, a humanitarian aid organization that coordinates with public health officials, non profit organizations, and businesses ...
    • Do CYRILL Reward points expire?

      CYRILL Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months at either store. We will notify you through ...
    • Is my item a genuine CYRILL product?

      We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase.com, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products ...
    • Can my purchases from CYRILL Amazon, CYRILL eBay, or Authorized Sellers qualify towards my Rewards Points?

      As our CYRILL Amazon, CYRILL eBay, and Authorized Sellers operate independently from our Cyrillcase.com store with their own promotional events, discounts, and policies, purchases from these channels will not be eligible towards our Cyrillcase.com ...
    • How should I clean my case?

      Fabric / Silicone / TPU Cases Please remove your case from your phone before proceeding with cleaning. We recommend using a damp cloth or sponge with mild soap to clean the case. Gently rub your case and air dry or dry lightly with a paper towel. You ...