Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
- Try using different web browser to place your order.
- Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records.
- If you have moved within the last 5 years, it is possible it is not recognizing your new address.
- Please verify with your bank or credit union if they support AVS.
- If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted.
We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
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Can you split ship my order?
Unfortunately, we are unable to split ship your order at this time. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-order products. Your order will ship out once all of the items ...
How can I cancel or change my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Our order cut-off time is 10:00 AM PST, so any ...
Can I use reward coupons with other coupons / promotions for an order?
Unfortunately, reward coupon cannot be combined with other coupons / promotions as only one coupon / promotion can be used per order.
How can I apply my discount code to the order, and how many can I apply?
All promotion and discount codes need to be added into the discount code box before completing the purchase. You can find the code box on the right hand side on the checkout page or in the order summary section on the top of the page when accessing ...