What should I do if I received a defective or damaged item?

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• Is my item a genuine CYRILL product?

  We would like to assure you that all items purchased through an Official CYRILL Store (cyrillcase.com, CYRILL Amazon, CYRILL eBay) are genuine. However, for third party purchases, we are unable to give you a 100% accurate answer as CYRILL products ...

• Can I exchange my item for a different product?

  We are sorry for the inconvenience as we do not have an exchange program available at this time. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.  Please refer to our Returns Policy Page ...

• How can I initiate or check my return status?

  Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Locate your order by entering your information into our Return Form.  Request a return for the desired order and item(s). Once the request has been ...

• Are the buttons on the Color Brick cases removable?

  The removable buttons for Color Brick cases have two sides. Please insert the button piece in the correct position for optimal button function. You may also refer to the guideline slip in the package. If you experience difficulty or the buttons ...

• What should I do if I didn't receive my shipment?

  If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can assist you. We want to ensure that you are able to receive and enjoy your ...