What happens if I cancel or return an order that I used my reward coupon on?

What happens if I cancel or return an order that I used my reward coupon on?

The amount of reward points used to redeem that reward coupon will be credited back to your account.

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    • Can I use reward coupons with other coupons / promotions for an order?

      Unfortunately, reward coupon cannot be combined with other coupons / promotions as only one coupon / promotion can be used per order.

    • How can I cancel or change my order?

      We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...

    • Do CYRILL Reward points expire?

      CYRILL Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months at either store. We will notify you through ...

    • Can you split ship my order?

      Unfortunately, we are unable to split ship your order at this time. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-order products. Your order will ship out once all of the items ...

    • When will my order ship out?

      Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Our order cut-off time is 10:00 AM PST, so any ...