What do the 'approved', 'pending', and 'cancelled' statuses mean regarding my points?
Approved: These points can be redeemed on rewards immediately
Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
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I didn’t mean to use my points to redeem rewards. Can I get them back?
Sure thing! Just contact our team at support@cyrillcase.com, and we will assist you in getting your points back.
Do CYRILL Reward points expire?
CYRILL Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months at either store. We will notify you through ...
How do I earn and use my points?
There are various ways to earn points! Just by signing up, you are given 200 points. After that, you can earn 10 points per dollar with every purchase at cyrillcase.com. In addition, you can earn points by following and liking on social media and ...
How can I initiate or check my return status?
Returning your unwanted items is simple and easy! Follow the steps below to return your item(s): Locate your order by entering your information into our Return Form. Request a return for the desired order and item(s). Once the request has been ...
Can my purchases from CYRILL Amazon, CYRILL eBay, or Authorized Sellers qualify towards my Rewards Points?
As our CYRILL Amazon, CYRILL eBay, and Authorized Sellers operate independently from our Cyrillcase.com store with their own promotional events, discounts, and policies, purchases from these channels will not be eligible towards our Cyrillcase.com ...