Is the tempered glass back on the Etoile collection case breakable?
Cases with tempered glass backs, such as the Etoile collection, can crack when under tension or high pressure during the installation process. If the case is not bent during installation, it should stay intact.
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How should I clean my case?
Fabric / Silicone / TPU Cases Please remove your case from your phone before proceeding with cleaning. We recommend using a damp cloth or sponge with mild soap to clean the case. Gently rub your case and air dry or dry lightly with a paper towel. You ...
I didn’t mean to use my points to redeem rewards. Can I get them back?
Sure thing! Just contact our team at support@cyrillcase.com, and we will assist you in getting your points back.
Why isn’t the protective film on my Cyrill case coming off?
Protective films are applied on both the inner and outer sides of our clear cases (Cecile & Basic Pattern collection) to keep them in pristine condition when you receive them. In order to remove the films, we ask that you try lifting one of the ...
How can I cancel or change my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
Are the cases NFC / Wireless Charging compatible?
Yes! If your phone has the NFC function and Qi Wireless Charging function, our cases will be compatible! In general, NFC signals should be able to penetrate through the case so long as the back center of the phone (where the NFC technology is built ...