How should I clean my case?

How should I clean my case?

Fabric / Silicone / TPU Cases
Please remove your case from your phone before proceeding with cleaning. We recommend using a damp cloth or sponge with mild soap to clean the case. Gently rub your case and air dry or dry lightly with a paper towel. You may also use instant stain remover pens to remove stains.

Leather Cases
You may clean stains and debris on the case using a dry microfiber cloth with a small amount of mild soap. Please rub the stained parts very carefully and gently to avoid harming the case. Not heeding the instruction may cause a change in color or harm to the material. Vegan leather cases should not be washed with water and air dried. Please refrain from using a hair-dryer to dry the cases as heat will damage the material.

*We advise that you practice care and caution when cleaning your case or accessory as any damages that occur during the cleaning process are not covered under our warranty program.

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