How can I apply my discount code to the order, and how many can I apply?
All promotion and discount codes need to be added into the discount code box before completing the purchase. You can find the code box on the right hand side on the checkout page or in the order summary section on the top of the page when accessing from a mobile device.
At this time, only one promotion / discount code can be applied per order.
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Why is my discount code not working?
Please note that only one promotion or discount code can be added into the cart as only one code can be used per order. Your discount code may not work if there is already a code applied to the order. If your discount code is not working, please try ...
How can I cancel or change my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
Can you split ship my order?
Unfortunately, we are unable to split ship your order at this time. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-order products. Your order will ship out once all of the items ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Our order cut-off time is 10:00 AM PST, so any ...
Can I use reward coupons with other coupons / promotions for an order?
Unfortunately, reward coupon cannot be combined with other coupons / promotions as only one coupon / promotion can be used per order.